a. Prior to filing for an RMA, please ensure that you have confirmed that the device is faulty.
b. Please login, go to the “Contacts” page and send a note with the “RMA” box checked
c. Fill in the required information and include a brief explanation as to why you are filing an RMA
• Include the serial number and/or invoice number of the original purchase
d. A representative will respond soon with a RMA request form and instructions
e. Please note that your will be responsible for the shipment back to Altek.